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Product Repair/Refurbishment/Upgrade
Plexus' repair capabilities include receiving, pre-screening to validate the request for repair, testing, and repairing of both in warranty and out of warranty product. We will visually inspect, isolate the failure to a failing part, repair and replace, and perform a final product repair test and a quality inspection prior to shipping.

Repair capabilities include:

• PCBA repair, including:
  • BGA repair
  • BGA and SMT pad repair
  • Complex circuit board assemblies
  • X-ray

• System level repair
• Refurbishment
  • Proactive replacement of early to failure and wear items

• Upgrade
  • Minimum revision levels
  • "Make Like New"

• Comprehensive data collection system to mange:
  • Quality data
  • Minimize multiple return units
  • No defect found
  • Failure analysis

Dedicated Service Centers
Dedicated Service Centers allow the customer to rely on Plexus to provide services such as failure analysis and dependable component-level traceability. A dedicated Service Center assures the customer their product is getting managed the way they need it to be.

Dedicated Service Centers provide:

• Dedicated management and service staff
• Separate material inventory (as contracted)
• Service shipments direct to and from customer sites
• Dependable component-level traceability
• Technical support for test equipment and design related issues
• Technical assistance to the end-user of the product
• Experience in making warranty decisions
• Product upgrades or modifications to fit customer's business model
• Failure analysis to the component level with immediate feedback loops

Spares Management
Plexus understands the importance of maximizing efficiencies and reducing costly downtime to meet the product's objectives. Plexus' Spare Parts Program ensures the customer that repair and maintenance is geared to immediate disbursement and quick recovery to maximize uptime and optimize.

The Spares management strategy includes:

• Spare Parts Inventory for immediate disbursement
• Customized plans for Spare Parts Inventory ownership
• Guarantee shipment of spare parts within your requested timeframe
• Revision control of inventory as contracted
• Maintenance of a min-max pool based on your customer requirements
• Loaner pool or swap-out system established as contracted
• Ability to provide invisible third party involvement

Global Logistics and Materials Management
Logistics and materials management is an important element to aftermarket support because it provides a set of processes and tools which help manage materials and avoid costly downtime. Material strategies are tailored to customer needs by leveraging a network of excellent supply partners, processes, and tools to provide competitive pricing and flexible sources.

The Global logistics and material management services include:

• Comprehensive post production support
• End-of-life materials management
• Obsolescence software to predict component life cycles
• Inventory and management for customer owned material
• Establish and maintain component inventories for resale to the End User
• Technical support for sourcing alternate components
• Relationships with major logistics suppliers and management of Reverse logistics