Drug delivery systems are hardworking medical devices.
At any given time, in any given hospital room, health care providers — and the patients they’re serving — are counting on drug delivery devices to function accurately. Medical teams rely on them to deliver needed liquid nutrients, fluids, and life-saving medications with extreme precision.
Because drug delivery devices are so prevalent, repair, maintenance and eventual replacement are inevitabilities. And when a device needs service, it’s critical to get it back up and running, fast.
Our customer, a major healthcare OEM, needed to find a new solution for providing that service. Every year, they would receive up to 35,000 devices for repair and maintenance. Each of those devices would need to be repaired, tested, properly calibrated and returned to its waiting owner — quickly and accurately. But keeping up with that volume and doing it consistently was a challenge. Turnaround times were too long. Quality issues were cropping up, causing additional service requests. Costs to provide aftermarket services were hard to control, and customer satisfaction was suffering.
As one of the top medical device companies in the world, our customer needed a better solution. That’s when they turned to Plexus.